We want you to feel confident when shopping with Riverchild Products. If something isn’t right, please reach out and we’ll do our best to help.

Returns & exchanges

Because our products are personal care and hygiene items, we are generally unable to accept returns or exchanges once products have been opened or used.

We may consider a return or exchange if:

• You received the wrong item
• Your order arrived damaged
• An item is missing from your order

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include:

• Your order number
• Clear photos of the item(s) and packaging

Once reviewed, we will advise on the next steps, which may include a replacement or refund.

Refunds

If a refund is approved:

• Refunds will be processed to the original payment method
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Shipping fees are non-refundable, unless the issue was caused by us.

Items not eligible for return

For hygiene and safety reasons, we do not accept returns on:

• Used or opened products
• Products damaged due to misuse or incorrect storage
• Change-of-mind purchases

Questions or concerns?

If you’re unsure about a product before purchasing, we encourage you to contact us first — we’re happy to guide you.