Riverchild Products respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in line with South African data protection laws, including the Protection of Personal Information Act (POPIA).

What information we collect

When you interact with our website or place an order, we may collect the following information:

• Your name and surname
• Contact details (email address and phone number)
• Delivery and billing address
• Order and payment information (payment details are processed securely by third-party payment providers)
• Any information you provide when contacting us

We only collect information that is necessary to provide our products and services.

How we use your information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website and services
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Sharing your information

Your information may be shared with trusted third parties only where necessary, such as:

• Courier companies for delivery
• Payment gateways to process transactions
• Service providers who help us operate our website

All third parties are required to handle your information securely and responsibly.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes secure systems and trusted service providers.

While no system is completely secure, we work hard to keep your information safe.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. Cookies do not give us access to your personal information unless you choose to provide it.

You can disable cookies in your browser settings if you prefer.

Your rights

In line with POPIA, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update your information
• Request that we delete your personal information, where legally possible
• Object to the processing of your personal information

To exercise any of these rights, please contact us.

Retention of information

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: